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TX DPS refused to renew license due to SAVE verification

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Posted by nik123 (49) 06 Dec 2017#1
hi, i went to plano TX DPS office based on my new h1 extension i797A with I-94 attched with it. DPS person told while running SAVE verification they are getting same old date for I-94 expiration which is feb 1 2018. Not sure how to handle this situation. My new h1 is extended from Feb 2018-2020.

Is anyone had similar problem. Looks like SAVE data not updated with new I-94 validity dates. Anyone know how long does this take ?
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Posted by amitej (8) 06 Dec 2017#2
to nik123:

It takes 3-4 weeks before they get verified data. They will send you postal mail & then you can go to the office to get ur renewed license.
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Posted by nik123 (49) 06 Dec 2017#3
to amitej:

Hi amit,
I do not think she initiated second level verification. She just checked once in SAVE since SAVE returned data with older i-94 validity not sure but i do not think i am going to get anything from DPS. i Only get something back if they initiated second level verification if first level fails which is not the case.. first level verification returned date with older i-94.
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Posted by bmalikg (1) 07 Dec 2017#4
to nik123:

From my own experience, the system is not updated until the date becomes current. Even with 2nd level verification, it is likely to come back with validity of your present H1B petition dates. You may have to time you visit to DPS on the date or after the extension becomes effective. This was exactly what was recommended by some one at the DPS office.

Even then, i got the renewed DL until the validity of my i-94. I had traveled internationally couple of months before and had shown the new petition along with current visa at the point of entry. SO my i-94 from travel history was considered.

This was last year and things might have changed in the year since then.

Things
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Posted by nik123 (49) 07 Dec 2017#5
to bmalikg:

actually they called me back.. looks like DPS officer did not know how to check... she was able to verify it today probably after she talked to her supervisor.. and she called me back to get my license .. which worked well.. you have to be nice to DPS officer though... :)
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Posted by CM2017 (15) 01 Jan 2018#6
to nik123:

Hi
I am facing the same situation please suggest me, for second verification should I give i94 date or Alien number to get quick response?
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Posted by nik123 (49) 02 Jan 2018#7
to CM2017:

Be polite and ask officer to talk with their supervisor. If you have Alien number ask them to check using that or using i-94 number. They were able to do for me on next day and called me to come back and get my license renewed which i did and got the license.
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Posted by CM2017 (15) 02 Jan 2018#8
to nik123:

Thank You for reply. I am on H4 visa, today i visited nearby dps again. The lady on the counter processed my request for save case check. Hopefully i will get some verification response soon.
One more question how long does a save case check request expires? I think for my husband dps guys sent passport number for sevis verification and his online case status showing NO CASE FOUND . But dps people are telling that we have to wait for letter from sevis for his enquiry.
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Posted by nik123 (49) 04 Jan 2018#9
to CM2017:

it should take anywhere between 2-3 weeks
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Posted by wardoma (16) 05 Jan 2018#10
Similar thing happened to me where DPS could look up my latest data but for my wife on H4 it still shows old expiry data although we renewed together. They asked my wife to come after the expiry date which seems weird.

I checked with 2 friends and the exact same thing happened to their spouses as well. It did not help even if they went after the expiry date at which point they raised a ticket with SAVE and they got a letter in about a month. They went back with the letter and were able to renew. This is frustrating not to have a license for months for no fault of us.
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Posted by nik123 (49) 05 Jan 2018#11
to wardoma:

I know ... my wife is also on h4 and i have not renew her license yet... not sure mostly she will hit same issue... however mine on h1 got renewed before even it started with new i 797. you may want to ask to check for her using Alien number .. sometime that works.. or sometime all DPS officer does not know procedure so you have to ask them to talk to supervisor for this issue..
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